This page describes how Asterovasys Solutions supports Digital Receipt for subscribed businesses. It is an operational commitment, not a separately priced SLA contract unless we sign one with you.
1. Support
- Hours: Monday–Friday, 9:00–18:00 Malaysia Time (MYT)
- Channel: support@asterovasys.com
- Target first response: within one business day during support hours (MYT). Complex issues may take longer.
We do not offer 24/7 phone support on standard plans.
2. Availability
We aim to keep Digital Receipt available during normal business hours in Malaysia. The product is hosted on cloud infrastructure that can experience interruptions. We do not currently guarantee a numerical uptime percentage (for example 99.9%) on the standard subscription.
3. Maintenance
Planned maintenance is typically scheduled outside Malaysian business hours when practical. We will email the account address for maintenance expected to last more than 30 minutes, when we can give advance notice. Emergency security updates may happen at any time.
4. Your responsibilities
Keep your account email verified, protect login credentials, and maintain your own copies of important records (PDF export or reports) if you need them for tax or audit.