Common questions about Digital Receipt plans, billing, and data.
What plans are available?
Free includes 100 receipts per month, PDF/QR sharing, and basic dashboard. Business (MYR 150/month) unlocks unlimited receipts and every feature — product catalog, inventory, reports, Excel export, logo, and custom receipt numbering.
Is there a free plan?
Yes. Sign up free with 100 receipts per month — no card required. Upgrade to Business anytime for unlimited receipts and the full platform.
Is there a free trial?
Yes. Business includes a 14-day free trial with full access. A card is required; you are charged when the trial ends unless you cancel. One trial per account.
How do I subscribe or cancel?
Open Billing in the app. Subscribe via Stripe checkout, or manage or cancel from the billing portal. Paid access continues until the end of the billing period when you cancel.
Do I need to verify my email?
Yes before you can sign in, and before upgrading to a paid plan. After registration we send a verification link. You can resend it from Settings.
Can I export or delete my data?
Yes. In Settings you can download a JSON export of your business data, or permanently delete your account (which also cancels billing when configured).
How do refunds work?
See our Refund Policy. Contact support if you believe you were charged in error.
Are prices in MYR and is SST included?
Yes — plan prices are shown in Malaysian Ringgit (MYR) and exclude SST unless checkout shows a tax line.
Is this an LHDN MyInvois e-invoice system?
No. Digital Receipt issues simple digital sales receipts (customer name, phone, email only). It does not submit documents to the MyInvois portal. Single receipts of RM10,000 or more are blocked so merchants do not issue high-value non-validated documents here — use MyInvois for those. The product is aimed at micro-businesses that do not currently need LHDN API integration.
When is support available?
Monday–Friday, 9:00–18:00 Malaysia Time (MYT), by email. See the Service Level page.